Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect personal information including but not limited to:

• Name, email address, and phone number
• Address and location information
• Date of birth and demographic information
• Health insurance information (when booking appointments)
• Medical preferences and appointment history

Usage Information

We automatically collect information about how you interact with our platform:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our platform
• Search queries and filters used
• Referral sources

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our healthcare provider search and booking services
• Connect you with appropriate healthcare providers and clinics
• Process appointment bookings and send confirmations
• Send important updates about your appointments or account
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve our platform
• Comply with legal obligations and regulations

3. Information Sharing and Disclosure

Healthcare Providers

When you book an appointment, we share necessary information with the healthcare provider or clinic to facilitate your care, including your name, contact information, and any relevant medical preferences you've provided.

Service Providers

We may share information with third-party service providers who help us operate our platform, such as payment processors, appointment scheduling systems, and customer support tools. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to ensure the safety of our users and the public.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls limiting who can view your information
• Secure data centers and infrastructure
• Employee training on data protection practices

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we have about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information
• Portability: Request that we transfer your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, analyze site usage, and provide personalized content.

You can control cookie settings through your browser preferences, but disabling certain cookies may limit some functionality of our platform.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: